We at Kashmir-Kesar.com believe in providing a delightful experience to our customers. While we put our best efforts and are sure that you will be delighted with our saffron brand however in a very unlikely and rare situation if you wish to return the saffron and avail a refund, we have a simple, easy return policy.

You are requested to enquire about any doubts that you may have regarding the product before going for the final purchase. Drop in a mail at purekashmirkesar@gmail.com or WhatsApp / Call us on 88842 77750 to clear your doubts.

Please note: 

• You must inform us about your return within 7 days from the date of delivery and the product should reach us in 30 days.  
• If the product you receive is damaged or not up to your quality expectations, drop in a return request. We will arrange a reverse pickup of it from your address.
• The product should be returned as it was delivered without damaging the product quality or usability.
• The shipping address of Kashmir-Kesar.com should be clearly mentioned on the package to be returned.
• Quantity once ordered can’t be changed on the arrival of the package.
• Your money will be immediately refunded on the safe arrival of the parcel you returned to us and you can expect the refund payment within 24 hours from the time we receive your parcel.

In these rare scenario, your returns are not accepted:

• The product is damaged or has been tampered with in any way.
• The product is inline with industry accepted standards but not to your very personal liking in terms of taste, smell or color.

Order Cancellation: 
If you wish to cancel your order with us please note: 

• The order can only be cancelled if and only if, it has not already been shipped. 
• If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount. 
• However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.